RenewMap Status - Incident history https://renewmap.instatus.com RenewMap Mon, 21 Sep 2026 01:30:00 +0000 Degraded performance navigating the map Type: Incident Duration: 5 hours and 35 minutes Affected Components: Map Sep 21, 01:30:00 GMT+0 - Identified - Some users are experiencing degraded performance loading the page, navigating the map, and performing other actions due to an incident in an underlying service provider. Sep 21, 03:01:18 GMT+0 - Investigating - We are currently investigating this incident. Sep 21, 05:13:18 GMT+0 - Monitoring - We have been able to reduce the issues being experienced and are monitoring the situation. Sep 21, 07:05:15 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 35 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Identified</strong> - Some users are experiencing degraded performance loading the page, navigating the map, and performing other actions due to an incident in an underlying service provider..</p> <p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>03:01:18</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>05:13:18</var> GMT+0</small><br><strong>Monitoring</strong> - We have been able to reduce the issues being experienced and are monitoring the situation..</p> <p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>07:05:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 21 Sep 2026 01:30:00 +0000 https://renewmap.instatus.com/incident/cmuaoxxi80z4g1bruu2rv2ecm https://renewmap.instatus.com/incident/cmuaoxxi80z4g1bruu2rv2ecm Degraded experience viewing transmission lines Type: Incident Duration: 17 minutes Affected Components: Map Jul 24, 00:00:00 GMT+0 - Investigating - We are currently investigating this incident. Jul 24, 00:17:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 17 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>00:17:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 24 Jul 2026 00:00:00 +0000 https://renewmap.instatus.com/incident/cmry81u5h03jz0kru93cicu48 https://renewmap.instatus.com/incident/cmry81u5h03jz0kru93cicu48 Partial outage on shapefile export API impacting network data Type: Incident Duration: 43 minutes Affected Components: File Export API Jul 21, 03:15:38 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jul 21, 03:59:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 43 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>03:15:38</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>03:59:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 21 Jul 2026 03:15:38 +0000 https://renewmap.instatus.com/incident/cmru2zlqz048z0zqmapjk5w3g https://renewmap.instatus.com/incident/cmru2zlqz048z0zqmapjk5w3g Cloudflare global network outage Type: Incident Affected Components: Public API, File Export API, Email notifications, Map Nov 18, 11:48:00 GMT+0 - Resolved - Cloudflare Global Network experiencing issues Cloudflare is aware of, and investigating an issue which impacts all RenewMap services. Nov 18, 12:10:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:48:00</var> GMT+0</small><br><strong>Resolved</strong> - Cloudflare Global Network experiencing issues Cloudflare is aware of, and investigating an issue which impacts all RenewMap services..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:10:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 18 Nov 2025 11:48:00 +0000 https://renewmap.instatus.com/incident/cmi4jeefi01yepvvrlduawzp5 https://renewmap.instatus.com/incident/cmi4jeefi01yepvvrlduawzp5 Notification emails are not being delivered Type: Incident Duration: 2 hours and 11 minutes Affected Components: Email notifications Oct 24, 05:55:55 GMT+0 - Resolved - This incident has been resolved. Oct 24, 03:44:59 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 2 hours and 11 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>05:55:55</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>03:44:59</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Fri, 24 Oct 2025 03:44:59 +0000 https://renewmap.instatus.com/incident/cmh4b5cmf00vwr3v5sxvhgnt9 https://renewmap.instatus.com/incident/cmh4b5cmf00vwr3v5sxvhgnt9 Notifications emails are not being delivered to some users Type: Incident Duration: 1 hour and 30 minutes Affected Components: Public API, File Export API, Email notifications, Map Oct 20, 22:30:00 GMT+0 - Investigating - We are investigating a problem where emails are not being delivered to some users. We believe the issue may be due to an underlying cloud provider outage (AWS). Oct 20, 23:40:48 GMT+0 - Investigating - We are currently investigating this incident. Oct 21, 00:00:00 GMT+0 - Resolved - We have confirmed that this incident is not impacting customer notifications any longer. Type: Incident

Duration: 1 hour and 30 minutes

Affected Components: , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating a problem where emails are not being delivered to some users. We believe the issue may be due to an underlying cloud provider outage (AWS)..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>23:40:48</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Resolved</strong> - We have confirmed that this incident is not impacting customer notifications any longer..</p> ]]> Mon, 20 Oct 2025 22:30:00 +0000 https://renewmap.instatus.com/incident/cmgzs1km100l0t0wi5y6hq2y4 https://renewmap.instatus.com/incident/cmgzs1km100l0t0wi5y6hq2y4 Users unable to sign into RenewMap Type: Incident Duration: 1 day, 3 hours and 41 minutes Affected Components: Public API, File Export API, Map Jun 11, 17:00:00 GMT+0 - Investigating - An underlying service provider for RenewMap is experiencing a broad outage: <https://www.cloudflarestatus.com/> Jun 11, 19:30:04 GMT+0 - Investigating - We are currently investigating this incident. Jun 12, 19:25:47 GMT+0 - Identified - * Cloudflare is experiencing a broad outage impacting multiple services used to power RenewMap. * Google Cloud is experiencing widespread service disruptions affecting multiple products due to an ongoing Identity and Access Management (IAM) issue, the company reported. The outage, which began at 1:51 a.m. ET on Thursday, is impacting authentication services which help power RenewMap: <https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW> Jun 12, 20:23:04 GMT+0 - Monitoring - Sign in access has been returned for many users. Issues in the underlying services (Google Cloud Platform) have been identified and are actively being resolved. We can expect to see some ongoing intermittent errors from cloud providers. We are monitoring to situation. Jun 12, 20:41:02 GMT+0 - Resolved - Service access appears to have been restored for all users. Please contact [support@renewmap.com.au](mailto:support@renewmap.com.au) if you experience any issues, or have questions. Type: Incident

Duration: 1 day, 3 hours and 41 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Investigating</strong> - An underlying service provider for RenewMap is experiencing a broad outage: <https://www.cloudflarestatus.com/>.</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>19:30:04</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>19:25:47</var> GMT+0</small><br><strong>Identified</strong> - * Cloudflare is experiencing a broad outage impacting multiple services used to power RenewMap. * Google Cloud is experiencing widespread service disruptions affecting multiple products due to an ongoing Identity and Access Management (IAM) issue, the company reported. The outage, which began at 1:51 a.m. ET on Thursday, is impacting authentication services which help power RenewMap: <https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW>.</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:23:04</var> GMT+0</small><br><strong>Monitoring</strong> - Sign in access has been returned for many users. Issues in the underlying services (Google Cloud Platform) have been identified and are actively being resolved. We can expect to see some ongoing intermittent errors from cloud providers. We are monitoring to situation..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:41:02</var> GMT+0</small><br><strong>Resolved</strong> - Service access appears to have been restored for all users. Please contact [support@renewmap.com.au](mailto:support@renewmap.com.au) if you experience any issues, or have questions..</p> ]]> Wed, 11 Jun 2025 17:00:00 +0000 https://renewmap.instatus.com/incident/cmbtrg4z9006ajmdry6hh37ta https://renewmap.instatus.com/incident/cmbtrg4z9006ajmdry6hh37ta Some users are unable to click project boundaries Type: Incident Duration: 8 hours Affected Components: Map Feb 10, 00:00:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Feb 10, 08:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 hours

Affected Components:

<p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 10 Feb 2025 00:00:00 +0000 https://renewmap.instatus.com/incident/cm6yrt2qr000c12wiencwqbpj https://renewmap.instatus.com/incident/cm6yrt2qr000c12wiencwqbpj ESRI Shapefile API increased latency and low reliability Type: Incident Affected Components: File Export API May 24, 06:00:00 GMT+0 - Monitoring - RenewMap team was alerted to and has been investigating a problem with the RenewMap ESRI Shapefile API on May 24. May 24, 06:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 24</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - RenewMap team was alerted to and has been investigating a problem with the RenewMap ESRI Shapefile API on May 24..</p> <p><small>May <var data-var='date'> 24</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 24 May 2024 06:00:00 +0000 https://renewmap.instatus.com/incident/clwki2qpi30510bcn0d7barc4u https://renewmap.instatus.com/incident/clwki2qpi30510bcn0d7barc4u