tag:renewmap.instatus.com,2005:/history RenewMap Status - Incident history 2026-09-21T01:30:00.000+00:00 RenewMap tag:renewmap.instatus.com,2005:Incident/cmuaoxxi80z4g1bruu2rv2ecm 2026-09-21T01:30:00.000+00:00 2026-09-21T01:30:00.000+00:00 Degraded performance navigating the map Type: Incident

Duration: 5 hours and 35 minutes

Affected Components: Map

Sep 21, 01:30:00 GMT+0
Identified - Some users are experiencing degraded performance loading the page, navigating the map, and performing other actions due to an incident in an underlying service provider..

Sep 21, 03:01:18 GMT+0
Investigating - We are currently investigating this incident..

Sep 21, 05:13:18 GMT+0
Monitoring - We have been able to reduce the issues being experienced and are monitoring the situation..

Sep 21, 07:05:15 GMT+0
Resolved - This incident has been resolved..

]]> tag:renewmap.instatus.com,2005:Incident/cmry81u5h03jz0kru93cicu48 2026-07-24T00:00:00.000+00:00 2026-07-24T00:00:00.000+00:00 Degraded experience viewing transmission lines Type: Incident

Duration: 17 minutes

Affected Components: Map

Jul 24, 00:00:00 GMT+0
Investigating - We are currently investigating this incident..

Jul 24, 00:17:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:renewmap.instatus.com,2005:Incident/cmru2zlqz048z0zqmapjk5w3g 2026-07-21T03:15:38.308+00:00 2026-07-21T03:15:38.308+00:00 Partial outage on shapefile export API impacting network data Type: Incident

Duration: 43 minutes

Affected Components: File Export API

Jul 21, 03:15:38 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jul 21, 03:59:04 GMT+0
Resolved - This incident has been resolved..

]]> tag:renewmap.instatus.com,2005:Incident/cmi4jeefi01yepvvrlduawzp5 2025-11-18T11:48:00.000+00:00 2025-11-18T11:48:00.000+00:00 Cloudflare global network outage Type: Incident

Affected Components: Public API, File Export API, Email notifications, Map

Nov 18, 11:48:00 GMT+0
Resolved - Cloudflare Global Network experiencing issues Cloudflare is aware of, and investigating an issue which impacts all RenewMap services..

Nov 18, 12:10:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:renewmap.instatus.com,2005:Incident/cmh4b5cmf00vwr3v5sxvhgnt9 2025-10-24T03:44:59.387+00:00 2025-10-24T05:55:55.281+00:00 Notification emails are not being delivered Type: Incident

Duration: 2 hours and 11 minutes

Affected Components: Email notifications

Oct 24, 05:55:55 GMT+0
Resolved - This incident has been resolved..

Oct 24, 03:44:59 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:renewmap.instatus.com,2005:Incident/cmgzs1km100l0t0wi5y6hq2y4 2025-10-20T22:30:00.000+00:00 2025-10-20T22:30:00.000+00:00 Notifications emails are not being delivered to some users Type: Incident

Duration: 1 hour and 30 minutes

Affected Components: Public API, File Export API, Email notifications, Map

Oct 20, 22:30:00 GMT+0
Investigating - We are investigating a problem where emails are not being delivered to some users. We believe the issue may be due to an underlying cloud provider outage (AWS)..

Oct 20, 23:40:48 GMT+0
Investigating - We are currently investigating this incident..

Oct 21, 00:00:00 GMT+0
Resolved - We have confirmed that this incident is not impacting customer notifications any longer..

]]> tag:renewmap.instatus.com,2005:Incident/cmbtrg4z9006ajmdry6hh37ta 2025-06-11T17:00:00.000+00:00 2025-06-11T17:00:00.000+00:00 Users unable to sign into RenewMap Type: Incident

Duration: 1 day, 3 hours and 41 minutes

Affected Components: Public API, File Export API, Map

Jun 11, 17:00:00 GMT+0
Investigating - An underlying service provider for RenewMap is experiencing a broad outage: <https://www.cloudflarestatus.com/>.

Jun 11, 19:30:04 GMT+0
Investigating - We are currently investigating this incident..

Jun 12, 19:25:47 GMT+0
Identified - * Cloudflare is experiencing a broad outage impacting multiple services used to power RenewMap. * Google Cloud is experiencing widespread service disruptions affecting multiple products due to an ongoing Identity and Access Management (IAM) issue, the company reported. The outage, which began at 1:51 a.m. ET on Thursday, is impacting authentication services which help power RenewMap: <https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW>.

Jun 12, 20:23:04 GMT+0
Monitoring - Sign in access has been returned for many users. Issues in the underlying services (Google Cloud Platform) have been identified and are actively being resolved. We can expect to see some ongoing intermittent errors from cloud providers. We are monitoring to situation..

Jun 12, 20:41:02 GMT+0
Resolved - Service access appears to have been restored for all users. Please contact [support@renewmap.com.au](mailto:support@renewmap.com.au) if you experience any issues, or have questions..

]]> tag:renewmap.instatus.com,2005:Incident/cm6yrt2qr000c12wiencwqbpj 2025-02-10T00:00:00.000+00:00 2025-02-10T00:00:00.000+00:00 Some users are unable to click project boundaries Type: Incident

Duration: 8 hours

Affected Components: Map

Feb 10, 00:00:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 10, 08:00:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:renewmap.instatus.com,2005:Incident/clwki2qpi30510bcn0d7barc4u 2024-05-24T06:00:00.000+00:00 2024-05-24T06:00:00.000+00:00 ESRI Shapefile API increased latency and low reliability Type: Incident

Affected Components: File Export API

May 24, 06:00:00 GMT+0
Monitoring - RenewMap team was alerted to and has been investigating a problem with the RenewMap ESRI Shapefile API on May 24..

May 24, 06:00:00 GMT+0
Resolved - This incident has been resolved..

]]>